Last Updated: February 18, 2026
Inovex ("we," "us," or "our") is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and safeguard your information when
you visit our website inovex.co.ke or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and
any other information you voluntarily provide through our contact forms.
- Usage Data: Information about how you access and use our
website, including your IP address, browser type, pages visited, time spent on
pages, and referring URLs.
- Cookies: Small data files stored on your device to improve your
browsing experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill service requests
- To send you project updates and relevant communications
- To improve our website and services
- To analyze usage patterns and optimize user experience
- To comply with legal obligations
3. Cookies & Tracking
Our website uses cookies to enhance your experience. You can control cookie settings
through your browser. We use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand website usage patterns
- Preference Cookies: Remember your settings and preferences
4. Third-Party Services
We may use third-party services that collect, monitor, and analyze data to improve
our services. These may include:
- Google Analytics (website analytics)
- WhatsApp Business (customer communication)
- Email service providers (form submission handling)
These third-party services have their own privacy policies governing the use of your
information.
5. Data Security
We implement appropriate technical and organizational security measures to protect
your personal information against unauthorized access, alteration, disclosure, or
destruction. However, no method of transmission over the Internet or electronic
storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period is
required or permitted by law.
7. Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to the processing of your personal data
- Withdraw consent at any time
8. Acceptable Use Policy
By using Inovex's services, you agree to use them only for lawful purposes. You
shall not:
- Use our services to transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the integrity or performance of our services
- Use our services to infringe upon the intellectual property rights of others
- Engage in any activity that violates applicable local, national, or
international laws
We reserve the right to suspend or terminate access to our services if this policy
is violated.
9. Intellectual Property Policy
All deliverables created by Inovex during project engagements are subject to the
following terms:
- Upon full payment, ownership of custom-developed work transfers to the client
unless otherwise specified in the project agreement
- Inovex retains ownership of proprietary tools, frameworks, and reusable
components developed independently
- Third-party libraries, plugins, and open-source components remain subject to
their respective licenses
- Inovex reserves the right to showcase completed projects in our portfolio
unless a non-disclosure agreement is in place
10. Service Level Agreement (SLA) Commitments
For clients under active maintenance or hosting agreements, Inovex commits to the
following service levels:
- Uptime Guarantee: 99.5% uptime for hosted services, excluding
scheduled maintenance windows
- Response Time: Critical issues acknowledged within 2 hours
during business hours; non-critical within 24 hours
- Resolution Time: Best-effort resolution within 24 hours for
critical issues; 72 hours for standard requests
- Escalation: Clear escalation procedures with designated points
of contact for unresolved issues
- Scheduled Maintenance: Planned downtime communicated at least
48 hours in advance
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page and updating the "Last
Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact
us:
